Carin' Karen

The Phone Rep Journals

When my employer asked me to start keeping a journal of calls that I receive while working I thought: “I see, you want me to do your advertising for free. How about buying me lunch first.”

Then I realized I already was doing exactly what my employer wanted, just in private. After a work day, when couples come home to each other from their respective places of employment, a conversation usually contains a lot of talk about anecdotes that happen, or how sometimes we get irrational feelings, like wanting to jam sharpened pencils into the annoying guy in the office.

Fortunately most of my true-life stories are liberating, with fair tale endings. Well… that may be overdoing it a tad, but what follows is the first entry of my Phone Representative Journal, which will be an account about the interesting banter I have with all yall lovely customers. I pledge to be entertaining and informative, while remaining as close to the truth as possible. (WARNING: some of the names have been changed to protect the innocent and/or the embarrassed). So be sure to check back on my entries. They're not exactly "The Motorcycle Diaries" but I’d hate to think these gems will go without appreciation.

By the way, my name is Zia (honest to God truth) but you can all refer to me as Carin’ Karen. Cute no?

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