Give me my Weather Channel Cried the Woman to the Satellite TV Rep

You know, I wonder if most people know that the difference between cable and satellite TV is phenomenal. I mean the number of channels you get on satellite for the price versus cable is just astounding. Cable is just so much more expensive: which is why I completely understood Mrs. Burch: an elderly caller I dealt with just a few weeks ago while taking calls as a Dish Network phone rep.

Mrs. Burch called to speak with someone about the possibility of switching to satellite TV. She had grown tired of the “rude young men” and high prices she kept dealing with at her local cable company and wanted some more information.

The first question she asked me was, “Do you all offer The Weather Channel through satellite?”

I replied, “Yes, ma’am, we sure do.”

Her next question was, “Is it the same Weather Channel as I get on my TV now?”

Again, I replied, “Yes, ma’am it is. Now, would you like to discuss packages? We’ve got a lot of great Dish Network specials going on right now.”

Mrs. Burch replied, “Because I watch The Weather Channel each and every day and I’ve got to have my Weather Channel.”

Seeing where this was going, I put on my patience cap and continued to try and talk to her about Dish Network offerings. However, every response from her was about The Weather Channel — “Did you see it the other night when they were showin’ stories about them tornadoes.” “I tell you that Jim Cantore is a cutey-pie.” This woman just had an obsession with The Weather Channel.

After listening to her go on for about 15 more minutes, I finally had to cut her off and ask her which Dish Network packages she would prefer. You know what her answer was? “Oh, honey, I would have to talk to my son about that. All of my bills are in his name anyway. When he gets back in the country, I’ll have him call you people and get some more information.” I hung up thinking to myself, “That was 25 minutes of my life that I will never, ever get back.” Until next time...

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